What is the primary role of a claims adjuster?

The primary role of a claims adjuster is to assess and evaluate insurance claims. This involves a thorough investigation of the claim, which includes reviewing the policy, interviewing witnesses, and inspecting any damages. The goal is to determine the validity of the claim, the extent of the insurer's liability, and the appropriate amount of compensation to be paid to the policyholder based on the terms of the insurance policy.

By accurately assessing the claim, the adjuster plays a vital part in ensuring that the process is fair and that the insurer meets its obligations under the policy. This involves not only evaluating the facts and circumstances surrounding the loss but also applying relevant insurance laws and regulations.

While paying out claims is part of the process, it comes after the assessment phase, making it a secondary role rather than the primary one. Selling insurance policies is a completely different function that falls under the responsibilities of insurance agents rather than claims adjusters. Dispute resolution may be part of the adjuster's duties but is not their primary role; their main focus remains on the evaluation and assessment of the claims.